Privacy Policy

At Sakanah Souq, we respect your privacy and are committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website, make a purchase, or interact with our services.

By using our website, you agree to the terms of this Privacy Policy.

1. Information We Collect

When you visit or make a purchase on Sakanah Souq, we may collect the following information:

Personal details: Your name, email address, phone number, billing address, and shipping address.
Payment details: Payment card details are processed securely via trusted third-party payment gateways (e.g., Checkout.com, PayTabs, Telr, Stripe). We do not store full card details on our servers.
Order details: Products purchased, order history, delivery preferences.
Technical data: IP address, browser type, operating system, device information, and browsing behavior through cookies and analytics tools.
Communications: Any messages, feedback, or inquiries you send to us.

2. How We Use Your Information

We use your information to:

Process and fulfill your orders.
Deliver products to your chosen address via our courier partners.
Communicate with you about orders, promotions, or updates.
Provide customer support and handle returns or refunds.
Improve the performance and user experience of our website.
Comply with legal, tax, and regulatory obligations in the UAE.

3. Sharing of Information

We do not sell or trade your personal information. However, we may share your data with:

Payment gateways (to securely process payments).
Logistics and courier companies (to deliver your orders).
IT service providers (for hosting, analytics, and technical support).
Authorities and regulators (if required by UAE law).

4. Data Security

We take the protection of your personal information seriously. We implement industry-standard security practices, including encryption, firewalls, and restricted access, to keep your data safe.

5. Cookies & Tracking

Our website uses cookies and similar technologies to:

Improve site functionality.
Remember your shopping preferences.
Track site performance and visitor behavior (e.g., via Google Analytics, Facebook Pixel, TikTok Ads).

You may disable cookies in your browser settings, but some features of the website may not function properly.

6. Your Rights

As a customer of Sakanah Souq in the UAE, you have the right to:

Request access to the personal data we hold about you.
Ask us to correct or update your information.
Request deletion of your personal data, subject to legal or regulatory requirements.
Withdraw consent for marketing emails or SMS communications at any time.

7. Children’s Privacy

Our services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

8. Retention of Data

We retain your personal information only as long as necessary for the purposes stated in this policy, or as required by UAE law for accounting, taxation, or compliance reasons.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those websites and encourage you to review their policies separately.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with the revised date.