Shipment Policy - Sakanah Souq
At Sakanah Souq, we strive to ensure that your shopping experience is seamless and enjoyable. Below is our shipment policy, detailing how we process and deliver your orders:
Processing Time
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Orders are typically processed within 1-2 business days from the time of purchase. You will receive a notification once your order has been shipped.
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Please note that orders placed on weekends or public holidays will be processed on the next business day.
Shipping Methods and Delivery Time
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Standard Shipping: Delivery time varies based on your location. Generally, your order will arrive within 5-7 business days from the date of shipment.
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Express Shipping: For faster delivery, we offer Express Shipping. Your order will arrive within 2-3 business days after shipping.
Shipping Costs
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Shipping fees are calculated at checkout based on your delivery address and the size of the order.
Order Tracking
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Once your order has been dispatched, you will receive a tracking number via email to track your package.
Shipping Restrictions
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Certain items may be restricted to specific shipping locations. If an item cannot be shipped to your selected address, we will inform you via email and offer you alternative solutions.
Lost or Damaged Shipments
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If your order is lost or damaged during shipment, please contact us immediately at
support@sakanahsouq.ae -
We will work with the shipping carrier to resolve the issue. Depending on the situation, we may offer a refund or a replacement for the damaged or lost items.
Contact Us
If you have any questions or concerns about your shipment, feel free to contact our customer support team at support@sakanahsouq.ae
